Return Policy

Revisions 2013-08-30 Version 1.5, Effective date: 2013-09-12 CST
Revisions 2011-08-05 Version 1.4, Effective date: 2011-08-06 CST
Revisions 2010-11-05 Version 1.3, Effective date: 2010-11-06 CST
Revisions 2010-07-15 Version 1.2, Effective date: 2010-07-17 CST
Revisions 2010-06-01 Version 1.1, Effective date: 2010-06-03 CST
Revisions 2010-04-30 Version 1.0, Effective date: 2010-05-12 CST

Please review these policies carefully as they are the terms of sale that govern your purchases at Munior.com (hereinafter known as Munior). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Munior constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Return DOA (Dead on Arrival) Item 

Any products , dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). [*]

In this case, please kindly provide us with proof as below:

  • The photos of original Munior package with front and back sides
  • The photos or video of the defective item(s)
  • The photos, video or screenshot showing the malfunction of the defective item(s)

In a DOA Situation: a reimbursement for return shipping fees is available, provided that:

  • Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking. Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
  • The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it.

Return Defective Item 

We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:

Within 90 days (from the date of shipment) [**] 

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 90 days after shipment (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).

Note for return:

Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.

- After 90 days and within 150 days from shipment

Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.

Detail: If the product turns out to be defective after 90 days and within 150 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.

- After 150 days and within 365 days from shipment

Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.

Detail: Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well.

- After 365 days from shipment

Policy: Refund or replacement for any item will be rejected after the 365 day period has expired.

After returning the defective product, please kindly provide us with proof as below:

  • Photos of the front and back of the packaging envelope or box
  • Partial shipment slips (if applicable)
  • Photo, video, screenshot, or description of the defective item
  • Photo, video, screenshot, or description of the defect or defective area

All customers should contact us by Customer Service Express before returning any item(s)/product(s).

Return Incorrect Item Received 

If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proof as below:

  • The photos or video of the incorrect item(s)
  • The photos, video or screen shot showing the malfunction of the defective item(s)

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.

Return Unsatisfactory Products 

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition.

Return Policy For Bra And underwear Items 

In consideration of personal hygiene, bra and underwear items are not available for return excluding a quality issue. (The quality problem must be reported within 48 hours of delivery, and pictures clearly showing the defect(s) are necessary). Any return because of unfit size or product not as expected is unacceptable. We will provide an accurate size, please be sure the size is suitable before making purchase.

Our Drop Off Box For Return

Defective Item Drop Off Box for customers from Australia, New Zealand
ATTN: CNG97930-PBVSV
96-100 Beaconsfield St. , Silverwater #Z6433
Sydney, 2128
AUSTRALIA

Defective Item Drop Off Box for customers from
Albania, Andorra, Belgium, Bosnia - Herzegovina, Bulgarian, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Spitsbergen archipelago, Sweden, Switzerland, Ukraine, Vatican, Yugoslavia.

ATTN: CNG97930-PBVSV
Unit 13, Trident Way, #Z6433
Southall, GREATER LONDON, UB2 5LF
UNITED KINGDOM

Defective Item Drop Off Box for customers from U.S.A., Canada, Mexico & Brazil
ATTN: CNG97930-PBVSV 
20275 Business Parkway,#Z6433 
City of Industry,CA (CALIFORNIA),91789 
UNITED STATES 
OR 
ATTN: CNG97930-PBVSV 
430 Kimberly Drive #Z6433 
Carol Stream,IL (ILLINOIS),60188 
UNITED STATES

If your country is not listed above, please return your package to our HK address at
ATTN: Returned+Munior
2/F YICK FUNG GROUP BLDG, NO.1 KIN FAT LANE, TUEN MUN, N.T. 
HONG KONG 

US Warehouse Return Policy

1.Return of Defective Item

1) If the product is defective it may be returned within 15 days from delivery. Upon being returned, the defective item will be refunded or replaced for free. Note for returns: If the return shipping fee is less than 15% of the defective item(s) value, and also less than $20(USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation. 
2) After 15 days and within 180 days from delivery: 
Upon being returned, the defective item will be replaced or refunded. Return shipping fee will be the sole responsibility of the customer. 
3) After 180 days and within 365 days from delivery:
Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be the responsibility of the customer. 
4) After 365 days from delivery:
Refund or replacement for any item will be rejected after the 365 day period has expired. 
5) Before returning the defective product, please promptly provide us with proof as below:

  • Photos of original Munior package including front, back, and sides
  • Photos or video of the defective item(s)
  • Photos, video or screenshot showing the malfunction of the defective item(s)

6) After returning the defective product, please promptly provide us with proof as below:

  • Photos of the front and back of the return packaging envelope or box
  • Return shipping receipt (including tracking number)
2.Return of Incorrect Item Received:

1) If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express within 15 days. We are responsible for the shipping fee and customer can request to re-send or refund. 
2) If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide a picture which demonstrates the error. 
3) If return is necessary, replacement plus shipping cost reimbursement will be issued to you upon receipt of, proof of return documentation. Please be sure that the incorrect item you return is in the original packaging and the merchandise is in the same condition in which it was received. 
Note for returns: If the return shipping fee is less than 15% of the defective item(s) value, and also less than $20(USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation. 
4) For an incorrect item, if you are able to find a use for it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for keeping it. 
After receiving the incorrect product, please promptly provide us with proof as below:

  • Photos or video of the incorrect item(s)


5) After returning the defective product, please promptly provide us with proof as below:

  • Photos of the front and back of the return packaging envelope or box
  • Return shipping receipt (including tracking number)

Because different batches of the products are supplied from manufacturers, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.


3.Return of Unsatisfactory Product:

If returned within 15 days, customers will be responsible for shipping fees.
If you are not happy for any reason with your purchase, you may return it within 15 days of receiving it for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping costs both ways. Also, please make sure the item sent back to us is in the original packaging with the merchandise in the same condition as received. 

4.All customers should contact Customer Service Express before returning any item(s)/product(s). 

Drop Off Box For Return

ATTN: Lifeng Liu
1810 S Milliken Ave Ontario CA 91761

  • All customers should contact us by Customer Service Express before returning any item(s). Munior will not be responsible for returned item(s) without notifying us in advance. When contacting Munior please include the following information 
    • Photos of the front and back of the packaging envelope or box
    • Partial shipment slips (if applicable)
    • Photo, video, screenshot, or description of the defective item
    • Photo, video, screenshot, or description of the defect or defective area
  • Please keep all packaging material and partial shipment note(s) as they're needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse which may take one to two months, please kindly note.
  • You will get the payment refunded through the same payment method you paid (Gift card excluded) or get it through Munior Store credit. Store Credit is always for the full refund price without additional fees and doesn't have time limits.
  • If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package.
  • Please note that our return address are drop off box address, no one will be there to sign for the packages. Therefore, please do not use express way (EMS, UPS, FedEx, TNT, DHL etc. ) to return the packages which usually needs a receiver's signature. Or else, it will be returned to you.
  • Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, FedEx, TNT, DHL etc. are NOT eligible for return shipping cost reimbursements.
  • Please remember to include a note in your package indicating the following details:
  • your order number;
  • SKU numbers returned and quantity;
  • A short description of the problem(s) of the defective item(s). This note will help expedite the processing time for you.
  • Munior reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.
  • If there are any further inquiries, please contact our Customer Services Express for more information.

Footnote

* If your product is dead on arrival and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 5 days, we will then process for you according to the policy.

** During the rush season (such as Christmas) and holidays (including unforeseen delays) the warranty period will be extended - check the forum to see if there are any known delays